Most companies, or their IT provider, make use of some kind of inventory/IT asset management software to identify inconsistency issues, device failure tracking, low resources, storage, memory, CPU, etc. And software inventory and usage is usually determined by such tools. FuseExpertise for IT Health does not perform this function - there is no value, given that there are thousands of these asset products.The value that we offer is in the review and decision making.
On the hardware front our concern is what level of health are these servers, workstations and laptops at, and if they are not healthy, what are we going to do to improve upon that? There is fundamentally no difference if they are cloud based, virtual machines or physical - the concerns are all the same.
When it comes to software we are also concerned with compatibility, effectiveness, training, etc. A lot of commercial off the shelf (COTS) software is purchased, installed, then never used or incorrectly or poorly used.
Custom software is a major issue for a lot of companies. Custom software could be as simple as a spreadsheet with macros that performs an important reporting function, or some custom web site code that integrates your web site with your accounting software or your merchant payment provider. Companies are frequently at risk when they don't consider these as IT assets and fail to know who made them, who owns them, how they are supported, and who to call when they stop functioning or need to be improved.
FuseExpertise provides a very easy way to add these assets and evaluate them for risks and opportunities. You need not replicate the inventory asset information that probably already exists in one or two other asset packages. We are focused on why you are at risk, what opportunities exist and plans for getting you to a healthier state.