"Everyday, week or month we perform a lot of complicated duties. We just take it for granted how much we actually know that we never capture or share. Retaining the expertise is one thing but knowing that when I capture it, it serves as a checklist for me but also means someone can perform these functions for me - well that's a big win. Now I can take a vacation in piece without emails and calls on my cell"
Gayle McPherson, Office Manager